Hello,
If you bought the game online the key should have been emailed to the email address that you gave them, check your inbox and your Junk Mail folder in case it got sent there by accident. If you can't finid it there you should call them or email them and ask for your key, make sure you have your receipt number and product ID handy when you call them, because they will need that information in order for them to better assist you.
Regards,
New York City Police Department
NYPD@Hargray.com
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